​​​​​​Based on the Saudi Accreditation Center’s orientations to improve the quality of services provided to beneficiaries, and in line with the directives of the generous leadership to do everything possible to achieve beneficiary satisfaction, by making the center’s services available through the external portal in the easiest ways at all times, to be implemented within the shortest possible time periods, noting that these time periods do not include the completion of deficiencies by the customer, and beneficiaries must adhere to the terms and requirements of each service as explained in the e-services guide.

  • The Saudi Accreditation Center portal management is committed to providing and making digital services available at all times.
  • Beneficiary requests are handled fairly and confidentially, and the necessary response is provided through the system and via text messages or e-mail according to the need and type of service.
  • The electronic portal allows the user to register an account; through which he can submit and follow up on requests.
  • The data entered in the requests must be correct, noting that incorrect data entered or attached may lead to the request being excluded.
  • The applicant bears full responsibility for his choices, and the responsibility for adhering to the relevant systems and regulations governing the services, and in the event of violation thereof, the applicant places himself before legal accountability without any responsibility on the center, with the exclusion of violating requests.
  • The visitor's entry into the center's electronic portal is considered as approval and acknowledgment of all the terms and conditions of use contained therein.

The Saudi Accreditation Center’s electronic portal provides assistance and support to beneficiaries in a manner that suits the largest number of portal visitors, by providing written content, multimedia, and detailed information, in addition to some means of assistance such as: FAQs, and communication channels.

The Saudi Accreditation Center is keen to make the confidentiality and privacy of user information a top priority, and the privacy and confidentiality policies are among the conditions for using the center's electronic portal.

For more information about privacy and confidentiality, you can visit the policy and privacy page.

The center is committed to interacting and responding to inquiries received through the Contact Us page.

Service Period Service Times

Register on the platform

Immediately

24/7

Grant accreditation

85 Working Days

24/7

Renew accreditation

85 Working Days

24/7

Expand the scope of accreditation

75 Working Days

24/7

Issuance of an additional copy of the accreditation certificate

Immediately

24/7

Issuance of a replacement for a lost accreditation certificate

Immediately

24/7

Access to the guidelines

Immediately

24/7

Submit an inquiry/complaint

5 Working Days

24/7